Frequently Asked Questions

Clinical counselling is a process that helps individuals enhance their mental, emotional, and physical well-being while fostering positive relationships with themselves and others. Establishing a trusting and comfortable rapport between client and counsellor is essential, and clients are encouraged to ask questions or provide feedback at any time.

Absolutely. We're happy to connect with you before your first session to address any questions and determine if one of our counsellors is the right fit for you. Lakeside Clinical Counselling offers a complimentary 15-minute phone consultation for clients. Meet our team or book a free consult.

Information shared during counselling sessions remains confidential and will not be disclosed to anyone without your informed, voluntary, and written consent. Exceptions include situations where there's a concern for your safety or the safety of others, suspicion or disclosure of abuse involving vulnerable persons, or when records are subpoenaed by court order.

During the initial session, we'll review key aspects of counselling, such as informed consent, confidentiality, and your rights and responsibilities. We'll also explore your personal history, reasons for seeking counselling, and discuss the changes you wish to see in your life.

Many extended health benefit plans cover counselling fees provided by Registered Clinical Counsellors (RCC) or Registered Social Workers (RSW) — check with your provider. We're able to direct bill most providers. When we're not able to direct bill, clients are provided with a receipt for reimbursement.

Yes — our MSW counsellors are fully licensed Registered Social Workers with the BCCSW, trained in cognitive-behavioral therapy, psychodynamic theory, humanistic approaches, and more. Completing an MSW program and meeting specific clinical practice hours and licensing exams is required before becoming an RSW.

Our fees align with the standards recommended by the BC Association of Clinical Counsellors (BCACC):

Individual counselling: $155 per 50-minute session
Low-Cost Counselling Program: $45 per 50-minute session with a master's-level clinical intern
Family and couples counselling: $175 per 50-minute session
Reports and assessments: $155 per hour
Hear the Child Reports: $825 for the first child, $700 for additional children, plus GST

We encourage you to discuss any financial concerns or sliding fee scale options directly with your counsellor.